Want to break into finance with zero experience? Learn how a customer service role at Fidelity serves as a powerful stepping stone to licensing, management, and your dream career.
Starting a brand new career path can feel overwhelming, especially if you do not have a background in the industry. In this video, talent acquisition partners and team members from Fidelity explain how our customer service roles act as powerful stepping stones into the world of finance. You will discover that you do not need prior finance experience to get started, as entry-level service roles provide the foundation needed to learn the business from the ground up and successfully make your way up through the company.
Our team also highlights the extensive career pathways available, including positions both on and off the phones, as well as unique opportunities to shadow other associates to find the perfect fit for your long-term goals. You will learn about how Fidelity invests heavily in your professional growth by providing dedicated learning leads, practice tests, and paid study time to help you pass essential licensing exams on the company's dime. Whether your dream is to transition into wealth management services, guide client investment portfolios, or step into a team leadership role, this guide showcases how we set you up for success both inside and outside of work.
0:00 - Using customer service roles as a stepping stone 0:18 - Exploring diverse career pathways on and off the phones 0:35 - Studying for professional licensing exams on our dime 1:00 - Looking elsewhere within the company to grow your career 1:35 - Understanding how Fidelity invests in your personal success
